Office Assistant (Financial Aid)

Department: Financial Aid
Job Supervisor: Crystal Bagby

Summary

The Financial Aid Office Assistant will answer phone calls, email, and walk-in inquiries regarding Financial Aid, as well as assist with filing and other clerical duties in keeping with the objectives of the department.

Typical Duties

• Office Reception, including greeting and assisting students, faculty, staff, and general public in person, over the phone, via email, and in a virtual environment.
• Intake, track and file documents with a high level of accuracy; including scanning and indexing paperwork into a document imaging system.
• Use MS Office Suite and Financial Aid Management systems to electronically maintain and update Financial Aid records
• Provide assistance to staff in the Financial Aid office as needed.

Employee Qualifications

• Basic computer skills including Word, Excel, and Outlook
• Excellent interpersonal and communication skills
• Exercise maturing in dealing with peers and confidential information
• Able to work independently and follow directions
• Reliable
• Attention to detail